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Deakin-White Probate Service by Matthew Lindsay. Branch Partner of Deakin-White Dunstable & Houghton Regis
I recently wrote an article on our new probate services and one of the responses I received on social media from Andrew Jones really summed up why I strive for this service to be the best we can offer.
"Unfortunately there are literally hundreds of thousands of families who suffer at the hands of those whose responsibility it is to offer their help and support at the most difficult time. Whenever you are dealing with an industry sector that has areas of vulnerability, you will find companies that exploit it.
However, with integrity, education, lots of hand holding and quite simply a genuine desire to really help families through a process you have personally been through, Deakin-White's caring approach will by far be seen as one of the few great services out there who truly know how to help families navigate this challenging time."
For those that missed my original article here it is below and yes that really is my mum and dad in the photo.
I am extremely passionate and proud of our new probate service; I'd like to explain why;
It’s a just over a year ago that I placed my parents’ house on the market after they had passed away. It was a very tough time and I found myself very lost and with so much to do to prepare to market even with my 32 years’ estate agency experience I had to rely on so many different trades people and professionals, it was very stressful to choose companies that would be honest and not try to take advantage.
We needed a true valuation neither low nor high, realistic but ensuing we gained all we can for the estate. We were badly advised by estate agents who over valued from £60,000 to £100,000 over the eventual sale price.
We wanted a motivated estate agent who would get us the best market value with a fee that reflected the effort put in and of course the end price gained.
Although the agent we used will rename nameless we got the price we thought was right (Although the strategy employed was all very much orchestrated by myself) but we ended having to do a lot of the viewings, which even for the most harden estate agent it's not easy hearing critic of the house you were born and raised in. On the occasion's we didn't do the viewings we found windows left open, mud on the carpets which really made you feel like that just didn't give a damn! This is when I started to think estate agents need to be offering help to families going through this traumatic and daunting time with a high quality reasonably priced concierge service.
We had a generous sized garden, fish pond to maintain and trees that needed attention immediately.
We had security issues with an older house being left empty from doors to windows. I needed to be able to give access whilst I was 30 miles away and trust those going in and out of the house. We had so many items to sell I needed the expertise of antique dealers, collections for experts, through to motorbikes, cars and furniture. Trust me I met Arthur Daley all the way through to Lovejoy (for those that remember the 80's and 90's TV shows).
We needed help to stage the home for photographs and marketing as there was so much furniture and personal items in the way. You see my father was a dedicated collector or some would say a prolific hoarder,
We needed a skip to clear the rubbish and handy men to help with the stuff I couldn’t clear. We needed help with a roof that was leaking. We needed plumbers to drain down the system as well as certifications for the boiler and electrics. We needed cleaners and decorators to make the home presentable for marketing We needed help with insurances and contacting the utility companies and council tax We needed help and advice with the mountains of information needed for the probate forms. We needed help with banks and other financial institute's pensions etc
I guess the best way to sum it up, I met all the wrong people and meant some fantastic professionals at the same time. I wanted to remain in control and slowly I had become cynical of everyone, feeling that whoever I spoke to was looking to make money of the back of my mum and dad and that wasn’t a nice feeling at all.
At a time where you are at possibly your most vulnerable you want to feel everyone is on your side not looking to take advantage. This is why Ed and I created our one stop probate shop. We can help take the worry away from you, you will deal with myself personally throughout the organisation of getting your legacy ship shape and ready to market. We provide tried and tested contractors sympathetic to your situation with strict guidelines and pricing to ensure you gain the best of services without paying out a fortune.
We look to support you and provide access to solutions for any problems you might stumble across. We empower your control and reduce the time spent on organisation and take away as much of the stress and worry we can.